How We Do It:
At Essential Software, we have combined people with maintenance skills and processes that are vital to maintenance to create a business where maintenance engineers can thrive. ESW’s foundation is built on years of experience. ESW’s focus and this experience has created a company that delivers a fresh perspective to our partner’s legacy applications. Our goal is seamless integration with our partners’ processes letting ESW deliver results in a way that increases our partner’s customer satisfaction, decreases their maintenance costs, and delivers quantifiable customer value.
Maintenance Engineers
At Essential Software, we believe that there is a real difference in the effectiveness of utilizing a team of engineers that are trained in the processes of maintaining, upgrading, or enhancing software. Capers Jones* lists twenty-seven factors that affect the productivity of software maintenance projects. At the top of the list is the use of a team that specializes in software maintenance.
At Essential Software, we not only have such a team; we have a unique process designed specifically for increasing the productivity and quality for any software support project. By training software maintenance engineers in the Essential Software step process, we have developed a team that can quickly and precisely master your code. Then develop the right solution, and implement the changes with no surprises that negatively affect the software due to our intense quality assurance procedures and regression testing our engineers conduct for every project.
