How We Do It:
At Essential Software, we have combined people with maintenance skills and processes that are vital to maintenance to create a business where maintenance engineers can thrive. ESW’s foundation is built on years of experience. ESW’s focus and this experience has created a company that delivers a fresh perspective to our partner’s legacy applications. Our goal is seamless integration with our partners’ processes letting ESW deliver results in a way that increases our partner’s customer satisfaction, decreases their maintenance costs, and delivers quantifiable customer value.
Our Process:
Our STEP process involves various levels of code analysis and testing throughout the project timeline to ensure a high quality product without unforeseen problems when it is returned to the end user. This methodology allows us to track, monitor, and provide feedback about the project throughout the entire maintenance cycle. This enables us to provide our customers a series of reports, both weekly and at key control points in the workflow to ensure everyone is up to date with the state of the project. This proprietary approach of monitoring time and quality assurance clearly separates us from traditional software maintenance organizations.
