How We Do It:
At Essential Software, we have combined people with maintenance skills and processes that are vital to maintenance to create a business where maintenance engineers can thrive. ESW’s foundation is built on years of experience. ESW’s focus and this experience has created a company that delivers a fresh perspective to our partner’s legacy applications. Our goal is seamless integration with our partners’ processes letting ESW deliver results in a way that increases our partner’s customer satisfaction, decreases their maintenance costs, and delivers quantifiable customer value.
Maintenance Timeline
At Essential Software we have designed the step process necessary to smooth software upgrades, enhancements, and continued maintenance of products. Our engineers look at software problems as they arise by identifying the issue, validating the problem, evaluating the solution, and reporting detailed findings back to our customers before any engineering occurs. After receiving approval to proceed with the solution, we approach every software maintenance project in a standardized way to quickly fix, build, test, and deploy the enhancements or upgrades to the software.
Our team diligently tracks the stage of every client project and can provide continuous feedback on the project status until completion.
